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In this Privacy Statement:
a. “Living Chi” Chinese Medicine Clinic means the company carrying on business under that name and includes any of its associated entities or any other person contributing to this Website; and
b. “We” and “us” refer to Living Chi’s Chinese Medicine Clinic, and “our” has a similar meaning.
We are subject to the National Privacy Principles in the Privacy Act 1988 (Cth).
This Privacy Statement explains in general terms how we protect the privacy of your personal information under the National Privacy Principles. It also sets out the matters which we are required to disclose to individuals under National Privacy Principles 1.3 and 1.5. The principles set out in this Privacy Statement will apply to any personal information you provide to us via our website or under any agreement or arrangement and to information which we collect about you from other sources.
Your Personal Information
We generally collect your personal information directly from you. We may collect personal information about you when you communicate with us over the telephone, send us correspondence (whether by letter, fax or email), subscribe electronically to our publications or when you visit us in person.If you engage with us on this website, or choose to become our client, we may ask you to collect the following kinds of personal information from you including:
Your name, e-mail address, phone number,
Details of future topics and services that may interest you, photographs, information that allows me to create content to needs that may benefit you
If you are a supplier, or prospective supplier, information about your business skills, services, products and prices.
With your consent, we may collect your IP address, and information about your browsing history to help me improve the usability and appeal of my website
We will, on request, provide you with access to the personal information we hold about you unless there is an exception which applies under the Privacy Act such as where we have a legal duty of confidentiality or non-disclosure.
Your request to obtain access will be dealt with in a reasonable time. We may recover from you our reasonable cost of providing you with access.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Privacy Act.
Contact Us
If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to this Privacy Statement, please contact our office: 686 Parramatta Road, Croydon, NSW, 2132 Australia
Phone (02) 9797 9355 email: info@livingchi.com.au
We will respond to your query or complaint as soon as possible.
Disclosing Your Personal Information
We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing, reminder notices, provision of information concerning news, invitations to seminars and other events, market research, to improve our service and communications and in respect of other services offered by us. We do not disclose personal information we collect to third parties for the purpose of allowing them to direct market their products and services.
We will only collect your personal information:
With your full awareness and consent, such as when you fill in a form to provide us with information
If we need it to provide you with information or services that you request
If we are legally required to collect it.
If we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available to you within 30 days.
Please begin the process by sending an email requesting access to your information to me at info@livingchi.com.au and we will endeavour to respond within 7 days.
For necessary administrative processes if our become my client
If we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out
We understand that some personal information is particularly sensitive. We will only collect sensitive information by methods that are reasonably secure, such as:
Through our online booking form in Amelia when you book an appointment
When you send us information in an email
The reason why we collect this information is:
So that we can provide you with the services you have contracted for
To ensure that we are providing you with the most appropriate services
The sensitive information we ask you to provide for this purpose may include:
your medical history and birth date
We am committed to securely storing and handling your sensitive information.
Sensitive information is stored in a locked filing cabinet or on a password protected computer.
Only the therapist responsible for your treatment / authorised team members may access sensitive material.
We do not store sensitive information online or in the cloud. Some sensitive information may be stored securely online, or in the cloud through Amelia.
Sensitive information may be collected from children under the age of 18 under the following circumstances:
In the presence of their parents
With their parent or guardian’s full consent.
All information collected from minors is securely stored in accordance with this privacy policy.
Sharing Information
Living Chi Chinese Medicine Clinic and all of its related entities may disclose personal information among themselves and will use and disclose such information in accordance with this Privacy Statement.
All archived sensitive information is securely destroyed after 7 years.
Security of Your Personal Information
We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.
Your personal information may be stored either in hard copy documents or as electronic data in our information technology systems.
We ensure that only the key personnel/us/we have access to sensitive information
We would only release information to service providers on a strictly need-to-know basis with your consent
We conduct regular audits of our security systems.
We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer system.
your personal information may also be stored with a third-party provider, where it will be managed under their security policy:
Mailchimp – https://mailchimp.com/about/security/
Amelia – https://wpamelia.com/privacy-policy/
We are subject to the following regulations regarding the collection of personal information:
As a healthcare practitioner, we owe you a professional duty of confidentiality. We take this responsibility very seriously and will always strive to promote your best interests.
You may choose not to provide us with your personal information. However, should you choose not to be completely honest with us, we may not be able to provide you with the services that you request.
Also, we are legally required to identify my clients by collecting their name and address, and failure to provide this information means we cannot offer my services to you.
If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact us by sending an email outlining your concerns to us at info@livingchi.com.au and we will endeavour to respond within 48 hours.
If you are not satisfied with my response to your complaint you may seek a review by contacting:
the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints
the health ombudsman in your state or territory
If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.
In this Privacy Statement:
a. “Living Chi” Chinese Medicine Clinic means the company carrying on business under that name and includes any of its associated entities or any other person contributing to this Website; and
b. “We” and “us” refer to Living Chi’s Chinese Medicine Clinic, and “our” has a similar meaning.
We are subject to the National Privacy Principles in the Privacy Act 1988 (Cth).
This Privacy Statement explains in general terms how we protect the privacy of your personal information under the National Privacy Principles. It also sets out the matters which we are required to disclose to individuals under National Privacy Principles 1.3 and 1.5. The principles set out in this Privacy Statement will apply to any personal information you provide to us via our website or under any agreement or arrangement and to information which we collect about you from other sources.
Your Personal Information
We generally collect your personal information directly from you. We may collect personal information about you when you communicate with us over the telephone, send us correspondence (whether by letter, fax or email), subscribe electronically to our publications or when you visit us in person.If you engage with us on this website, or choose to become our client, we may ask you to collect the following kinds of personal information from you including:
Your name, e-mail address, phone number,
Details of future topics and services that may interest you, photographs, information that allows me to create content to needs that may benefit you
If you are a supplier, or prospective supplier, information about your business skills, services, products and prices.
With your consent, we may collect your IP address, and information about your browsing history to help me improve the usability and appeal of my website
We will, on request, provide you with access to the personal information we hold about you unless there is an exception which applies under the Privacy Act such as where we have a legal duty of confidentiality or non-disclosure.
Your request to obtain access will be dealt with in a reasonable time. We may recover from you our reasonable cost of providing you with access.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Privacy Act.
Contact Us
If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to this Privacy Statement, please contact our office: 686 Parramatta Road, Croydon, NSW, 2132 Australia
Phone (02) 9797 9355 email: info@livingchi.com.au
We will respond to your query or complaint as soon as possible.
Disclosing Your Personal Information
We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing, reminder notices, provision of information concerning news, invitations to seminars and other events, market research, to improve our service and communications and in respect of other services offered by us. We do not disclose personal information we collect to third parties for the purpose of allowing them to direct market their products and services.
We will only collect your personal information:
With your full awareness and consent, such as when you fill in a form to provide us with information
If we need it to provide you with information or services that you request
If we are legally required to collect it.
If we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available to you within 30 days.
Please begin the process by sending an email requesting access to your information to me at info@livingchi.com.au and we will endeavour to respond within 7 days.
For necessary administrative processes if our become my client
If we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out
We understand that some personal information is particularly sensitive. We will only collect sensitive information by methods that are reasonably secure, such as:
Through our online booking form in Amelia when you book an appointment
When you send us information in an email
The reason why we collect this information is:
So that we can provide you with the services you have contracted for
To ensure that we are providing you with the most appropriate services
The sensitive information we ask you to provide for this purpose may include:
your medical history and birth date
We am committed to securely storing and handling your sensitive information.
Sensitive information is stored in a locked filing cabinet or on a password protected computer.
Only the therapist responsible for your treatment / authorised team members may access sensitive material.
We do not store sensitive information online or in the cloud. Some sensitive information may be stored securely online, or in the cloud through Amelia.
Sensitive information may be collected from children under the age of 18 under the following circumstances:
In the presence of their parents
With their parent or guardian’s full consent.
All information collected from minors is securely stored in accordance with this privacy policy.
Sharing Information
Living Chi Chinese Medicine Clinic and all of its related entities may disclose personal information among themselves and will use and disclose such information in accordance with this Privacy Statement.
All archived sensitive information is securely destroyed after 7 years.
Security of Your Personal Information
We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.
Your personal information may be stored either in hard copy documents or as electronic data in our information technology systems.
We ensure that only the key personnel/us/we have access to sensitive information
We would only release information to service providers on a strictly need-to-know basis with your consent
We conduct regular audits of our security systems.
We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer system.
your personal information may also be stored with a third-party provider, where it will be managed under their security policy:
Mailchimp – https://mailchimp.com/about/security/
Amelia – https://wpamelia.com/privacy-policy/
We are subject to the following regulations regarding the collection of personal information:
As a healthcare practitioner, we owe you a professional duty of confidentiality. We take this responsibility very seriously and will always strive to promote your best interests.
You may choose not to provide us with your personal information. However, should you choose not to be completely honest with us, we may not be able to provide you with the services that you request.
Also, we are legally required to identify my clients by collecting their name and address, and failure to provide this information means we cannot offer my services to you.
If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact us by sending an email outlining your concerns to us at info@livingchi.com.au and we will endeavour to respond within 48 hours.
If you are not satisfied with my response to your complaint you may seek a review by contacting:
the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints
the health ombudsman in your state or territory
If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.
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